Rocky Hill will provide the following right to every participant/peer who receives services from any provider:
Services
Every person receiving services has a right to:
Record privacy and access
Every person receiving services has a right to:
Communication
Every person receiving services has a right to:
Individual
Every person receiving services has a right to:
Miscellaneous
Every person receiving services has a right to:
Laws and Codes
You can find more information here:
Related pages
Rocky Hill Parent & Peer Specialists shall comply with the patient rights and grievance resolution procedures in Wisconsin s. 51.61, Stats., and ch. DHS 94, and all of the following:
(a) Choice in the selection of service providers.
(b) The right to specific, complete and accurate information about proposed services.
(c) For Medical Assistance consumers, the fair hearing process under s. DHS 104.01 (5).
Note: A written request for review of the determination of need for psychosocial rehabilitation services should be addressed to the Bureau of Prevention, Treatment and Recovery, 1 W. Wilson Street, Room 850, P.O. Box 7851, Madison, WI 53707-7851.
(1m) Consumers shall not be required to use telehealth to receive services and an in-person option will be available. Providers are not required to provide services via telehealth to an individual or a program.
(2) Clients will be referred to their CCS service facilitator to understand the options of using the formal and informal grievance resolution process in s. DHS 94.40 (4) and (5).
If you have a grievance or concern to report please click the contact us button below. This will bring you to an email contact for the Director of Rocky Hill Parent & Peer Specialists. You can also contact the Director at 715-659-0950. Please contact us at any time with any concerns. Thank you.
PROVIDER HEREBY AGREES THAT IT WILL COMPLY WITH ALL APPLICABLE FEDERAL CIVIL RIGHTS LAWS:
Federal civil rights laws prohibit discrimination of members, applicants, enrollees, and beneficiaries in any programs or activities that receive Federal financial assistance. Those laws include, Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, Title IX of the Educational Amendments of 1972, the Age Discrimination Act of 1975, Section 1557 of the Patient Protection and Affordable Care Act of 2010, and their respective implementing regulations, and prohibit recipients and subrecipients of Federal financial assistance from discriminating on the basis of race, color, national origin, sex, age, disability, and, in some programs, religious creed or political affiliation or beliefs, in their programs or activities, and in retaliating or engaging in reprisals against individuals for opposing discrimination protected under these laws. In addition to those Federal civil rights laws, otherlaws may apply to recipients of specific Federal programs, and the Recipient must comply with all applicable Federal civil rights laws. Civil rights laws may be created or amended during the time of the Compliance Period. Recipient agrees to comply with the current laws throughout the Compliance Period.
In pursuit of compliance with those laws, the Recipient shall, but not exclusively, do the following:
1. Provide training toall staff on civil rights requirements and methods of providing meaningful access to individuals with limited English proficiency (LEP) and effective communication and equal access to individuals with disabilities.
2. Provide language assistance services, including translated documents and oral interpretation, free of charge and in a timely manner, when such services are necessary to provide meaningful access to LEP individuals.
3. Communicate effectively with people who have vision, hearing, or speech disabilities and provide auxiliary aids and services when needed to individuals with communications disabilities at no cost to the person with a disability.
4. Make all programs and activities provided through electronic and information technology accessible to individuals with disabilities and ensure nondiscrimination in providing services and benefits.
5. Ensure that any newly constructed and altered facilities are physically accessible to individuals with disabilities.
6. Have in place a discrimination complaint process and provide notices of its complaint process, translated into the major primary language groups of the LEP individuals in its service area.
7. Post required nondiscrimination statements and notices.
8. Provide accessible programs, facilities, and reasonable accommodations to service participants/customers with disabilities.
9. Provide translation of vital documents for each eligible LEP language group that constitutes at least 5 percent or 1,000individuals, whichever is less, of the population eligible to be served or likely to be encountered in the recipient’s service area.
Rocky Hill Parent & Peer Specialists complies with applicable Federal civil rights laws and does not discriminate, exclude or treat people differently on the basis of race, color, national origin, age, disability, sex, religion, political beliefs, sexual orientation, or filing of a prior civil rights complaint.
Rocky Hill Parent & Peer Specialists
o Qualified sign language interpreters
o Written information in other formats (large print, audio, accessible electronic formats, other formats)
o Qualified interpreters
o Information written in other languages
If you need these services, contact:
Michelle Uetz
PO BOX 892 River Falls, WI 54022
715-659-0950
FILING A GRIEVANCE
If you believe that Rocky Hill Parent & Peer Specialists has failed to provide these services or has otherwise discriminated against you on the basis of race, color, national origin, age, disability, sex, religion, political beliefs, sexual orientation, or filing of a prior civil rights complaint, please contact Michelle Uetz owner/Director at:
Michelle Uetz
PO BOX 892 River Falls, WI 54022
715-659-0950
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the OCR Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
800-368-1019 (Voice), 800-537-7697 (TTY)
https://www.hhs.gov/civil-rights
LIMITED ENGLISH PROFICIENCY POLICY STATEMENT
The Rocky Hill Parent & Peer Specialists is committed to providing equal opportunity in all programs, services, and activities to individuals who do not speak English as their primary language and who have a limited ability to read, write, speak or understand English. Those individuals are referred to as limited English proficient, or “LEP.” Meaningful access to Federally funded programs and activities is required by Title VI ofthe Civil Rights Act of 1964 and its implementing regulations.
Meaningful access to LEP individuals is provided in two ways: oral interpretation and written translation. Oral interpretation can range from on-site interpreters for critical services provided to a high volume of LEP persons, to access through commercially available telephonic interpretation services. Written translation can range from translation of an entire document to translation of a short description of the document.
The entity fulfills this obligation by one or more of the following: hiring bilingual staff, hiring staff interpreters/translators, contracting for interpreters/translation services, using telephone interpreter lines, and/or using community volunteers. The entity understands that the interpretation/translation must be performed in a competent, confidential, ethical, and accurate manner at no cost to the LEP individual. The entity does not rely on the LEP individual to provide an interpreter.
If an LEP person requests to use a family member, friend or other adult as an interpreter, the entity makes the LEP person aware that the entity will provide a qualified interpreter at no cost to the LEP person. The entity respects the LEP person’s choice of interpreters. If the LEP person chooses a family member, friend, or other adult to interpret instead of one provided by the entity, the entity makes a record of that decision. If the entity believes the interpreter selected by the LEP person is not competent or appropriate, the entity supplements with its own qualified interpreter. Minors should not act as interpreters unless there is an emergency situation and another interpreter is not immediately available. The entity records the number and date of instances in which interpretation was offered, what service was offered (e.g., staff, in-person contracted, telephone, etc.), whether it was accepted or whether the LEP individual selected their own interpreter, and in what language group the service was needed.
This entity monitors its changing demographics and population trends on an annual basis, to ensure awareness of the language needs in its service area.
The entity requires its subrecipients to comply with the LEP policies requirements.
To assist us in complying with all applicable limited English proficiency rules, regulations, and guidelines,the LEP Coordinator is:
Michelle Uetz
PO BOX 892 River Falls, WI 54022
715-659-0950
LEP customers are encouragedto ask for language assistance or discuss any perceived discrimination problems with him/her. Information about discrimination complaint resolution process is available upon request.
Updated 9/16/2024
Rocky Hill Parent & Peer Specialists (“Rocky Hill,” “we,” or “our”) are committed to protecting your privacy. This SMS Messaging Privacy Policy (“Policy”) governs how we collect and use information about you in relation to Rocky Hill text message program(s) (the “Messaging Service”), which we make available to you through a third-party service provider.
By using the Messaging Service, you agree to the terms of this Policy. Rocky Hill reserves the right, in our sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted and supersede any prior Policies. Your continued use of the Messaging Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.
Collection of Information
Through your use of the Messaging Service, we will receive Personal Information through our third-party service provider. “Personal Information” is information that individually identifies you, such as your mobile phone number you provided when signing up for the Messaging Service, any user or screen name that you select in connection with the Messaging Service, any comments or feedback regarding the Messaging Service that you send to us, or any other information that you choose to include in messages you send through the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.
We may also collect Personal Information about you using cookies or similar technologies.
Use of Information
We use Personal Information to deliver, analyze, maintain and support the Messaging Service. We may also use Personal Information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service.
Sharing of Information
Rocky Hill will not rent or sell your Personal Information to other companies or individuals. We may use or disclose Personal Information in any of the following limited circumstances:
Protection of Information
Rocky Hill takes a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your Personal Information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no online activity can be guaranteed to be 100% secure. You should note that in using the Messaging Service, your information will travel through third-party infrastructures which are not under our control (such as a third-party provider’s SMS delivery platform or your carrier network). While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide. By using the Messaging Service, you agree that Rocky Hill is not liable for any unintentional disclosure.
Children and Intended Audience
The Messaging Service is not intended for children under 13, and Rocky Hill does not knowingly collect information from children under the age of 13.
Children aged 13 or older should not submit any Personal Information without the permission of their parents or guardians. By using the Messaging Service, you are representing that you are at least 18, or that you are at least 13 years old and have your parents’ permission to use the service.
Rocky Hill requires that users of the Messaging Service be limited to US residents only.
Retention of Information
We retain your Personal Information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your Personal Information as necessary to resolve disputes, protect us and our customers, and enforce our agreements.
Choices and Controls
Consent to receive automated marketing text messages is not a condition of any purchase. You can opt-out of receiving further text messages via the Messaging Service by responding to any of our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.
Customer Care
If you are experiencing any problems with the Messaging Service, please contact your peer support specialist.
1. Purpose
Purpose of this Telehealth Services Consent Form is to explain to participants and their parents/guardians about the benefits and risks of telehealth services, inform them about their rights and confidentiality, and collect permissions from participants or their parents/guardians in order to participate into telehealth services.
2. Telehealth Services
Telehealth is an online delivery of peer support services which does not require for participants and peer supports to be in the same physical location. Through the videoconference technology, telehealth practice is provided by parent peer specialists and peer specialists. Interactive appointments are held via teleconference software that includes video and audio supported communication or telephone services.
3. Benefits
Participants can access the healthcare services in remote sites thanks to telehealth technology.
4. Risks
The quality of the videoconference during appointments may not be sufficient due to internet speed. Hence, information transferred may not be sufficient enough as in the physical peer support visit due to the low quality of videos or images.
Because third party teleconference software is used during online peer support visits, failures can occur in security protocols that may cause exposure of private personal information.
5. Confidentiality
Personal information of participant's is kept private and protected by the state and governmental laws.
6. Participant Rights
Participants can withdraw or withhold this consent at any time. Any action will not affect the future support of participant. Participants can ask any question regarding telehealth services, support process, and appointments before, during, or after the support.
7. Payment for telehealth access
Participants are responsible for the cost of accessing telehealth including, but not limited to internet usage and cell phone usage. If this is not possible, a physical appointment needs to be scheduled.